Legal
Privacy Policy
How we handle the information you send us through this website.
Last updated: 9 November 2026
Who we are
Champion Powerflush ("we", "us") provides central heating powerflushing services and is based in Oxted, Surrey. We are the data controller for personal data collected through this website.
You can reach us at info@championpowerflush.com or on 07801 495 568 with any question about this policy or about your data.
What we collect and why
We only collect what you choose to send us through the "Free survey and quote" questions on the homepage. We do not sell your data, and we do not use it for advertising.
| What | Why | Lawful basis |
|---|---|---|
| Name | To address you correctly when we reply | Legitimate interests |
| Phone number, and email address if you give one | To reply to your enquiry and arrange a survey | Legitimate interests |
| Postcode | To confirm you are inside the area we cover and to price the work | Legitimate interests |
| Your answers: the problem, property type, number of radiators and how soon you want it done | To quote accurately, bring the right equipment and plan the visit | Legitimate interests |
| Anything you type into the free-text box | To understand the problem before we visit | Legitimate interests |
Your answers are also used to show you a likely job and price on screen, and that summary is sent to us with your enquiry. Our legitimate interest is responding to an enquiry you have chosen to send us. If you then become a customer, we process the same information to carry out the work and to meet our record-keeping obligations.
The "Check your postcode" box beside the coverage map works entirely in your browser. Nothing you type there is sent to us or anyone else.
Who else is involved
Running a website means a small number of third parties necessarily see some data. These are the only ones this site uses.
Web3Forms
Enquiries are delivered to our inbox by Web3Forms, which processes the contents of your submission on our behalf. See the Web3Forms privacy policy.
OpenStreetMap
The coverage map loads map tiles from OpenStreetMap. Loading those tiles sends your IP address to the OpenStreetMap Foundation. See the OSMF privacy policy.
Google Fonts
Typefaces are served by Google Fonts, which receives your IP address when the font files are requested. See the Google privacy policy.
If you choose to message us on WhatsApp, that conversation is handled by WhatsApp under its own terms. See the WhatsApp privacy policy.
Website hosting
The site is hosted by Cloudflare, which keeps standard server logs, including IP addresses, for security and reliability. See the Cloudflare privacy policy.
Cookies
This website does not set cookies, and there is no analytics or advertising tracking on it. If that changes we will update this policy and ask for your consent where the law requires it.
How long we keep it
- Enquiries that do not become work: up to 12 months, then deleted.
- Customer records: six years after the last job, which is the period we need for tax, warranty and insurance purposes.
Your rights
Under UK GDPR you can ask us to:
- give you a copy of the personal data we hold about you
- correct anything that is wrong
- delete your data, where we have no continuing reason to keep it
- restrict or object to how we use it, including objecting to processing based on legitimate interests
- provide your data in a portable format
Email us and we will respond within one month. There is no charge.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes
If we change this policy we will update the date at the top of this page.